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Life At We Fight Any Claim Community Why WFAC? Icon

What We Offer

A Great Working Environment

Here at We Fight Any Claim we aim to provide our staff with the best working environment available, with highly competitive remuneration packages and more balanced working hours.

We have launched an innovative working culture - Work Small Live Big©.

Work Small Live Big© was created with the aim of making WFAC the best place to work in the local area by giving more time, and money, back to our call centre staff.

As well as our Work Small Live Big Initiative, we have achieved two accreditations from nationally-recognised bodies.

We are an Investors In People Gold Standard employer, which reflects the investment made in ensuring we are the ‘employer of choice’ in our local area. We are also one of only 27 Welsh businesses to be named in the London Stock Exchange Group’s Companies To Inspire Britain 2017.

We also live by a core set of values: Passion, Respect, Integrity, Dynamism and Excellence. These values are embedded into everything we do here, and impact on all our interactions with customers and colleagues alike.

We operate as an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

If becoming a member of the WFAC Team is something you are considering, click on the icons below to find out about some of the benefits you will receive:

Work Small Live Big©

If you become a member of our Outbound team, and have worked with us for at least six months, you will be entitled to receive Fridays off, paid! Enjoying an impressive 51% of your life OFF work!

Chorlton's Members Club

One of the ways in which we reward our staff for working with us, and staying with us, is to offer a wide range of staff benefits. One of our most significant staff benefits, which we call Chorlton's Members Club, is open to staff from day one, and is delivered in association with Perkbox, Nuffield Health, Torfaen Leisure Trust and The Celtic Manor Resort.

It is another reason, we think, to make working at WFAC a pretty good thing to choose - but don't just take our word for it, read more on the Chorlton's Members Club page.

Pay progression

Providing you successfully pass your probation, your salary will increase after six months for both full time and part time staff. Also, each year, staff will receive an automatic cost of living based salary increase.

Incentive Shop

Also known as “Chorlty Chips” – each day whilst you are working you can earn points for things such as punctuality, great customer service and top attendance! Stack up your points and treat yourself. Points can be exchanged for a variety of vouchers that can be used to buy things such as music, clothes and even holidays!

Uncapped Bonus Schemes

As a member of our Outbound or Pack Chase teams you will receive immediate entry into our uncapped bonus schemes, with realistic performance based earnings that can double your annual salary.

Working Hours

All staff working full time here at WFAC are contracted to work a 35 hour week. We offer a variety of different shift patterns to suit you, but the majority of our staff will work Monday - Friday 9am-5pm. Extra hours will be available within the Outbound and Pack Chase departments for all staff across the business should they wish to earn some extra cash!

Company Pension

We want to help you plan for your future, therefore, subject to your eligibility, you will have access to our Company Pension Scheme, and as a company we will contribute to your pension pot every month.

Training and Development

We strive to offer rewarding and progressive careers to all our staff, you will be provided with extensive training to get you ready for your role and offered development opportunities as you progress within the business.

Also Good to Know

Life At We Fight Any Claim Charity


Our staff here at WFAC are committed to fundraising for local and national charities and we encourage our staff to get involved in fundraising activities both in and out of the office. During the past year, our staff have also been donating their time to charities in our ‘Nominated Acts of Kindness’ campaign. You can find out more about our charitable goings on by visiting Charity at We Fight Any Claim.

Life At We Fight Any Claim Community Dress Down Friday

Dress Down Fridays

As part of the WFAC working environment we encourage our staff to dig deep and get involved with charitable dress down days. By contributing a minimum of £1 a week to our charity of the month you can enjoy a casual clothes Friday!

Life At We Fight Any Claim Community Newsletter


We like to keep our staff informed and publish an internal online newsletter, ‘The Tintern Times’. As an employee we would love you to submit your ideas and stories to our comms team who’ll do their best to include them in a future edition!

Life At We Fight Any Claim Community Christmas Party

Annual Christmas Party

As a WFAC employee you’ll get an invite to our exclusive Annual Christmas Party. A delicious three course meal will be on offer as well as plenty of entertainment including a DJ, house band, cabaret and a fun money casino. This is also where the Annual Awards are presented each year by our Managing Director Simon Chorlton. This is a lighthearted recognition of the performance of our staff throughout the previous year.

Life At We Fight Any Claim Community Restaurant KC's


KC’s is our on-site staff restaurant, and it is open for breakfast, lunch and afternoon break. Serving up Starbucks coffee, cooked and continental breakfasts, baguettes and sandwiches plus a seasonally updated menu of Street Food, Classic and Vegetarian specials.

Life At We Fight Any Claim Community Parking


The office has substantial onsite car parking facilities, but we always encourage our staff to consider car sharing and use of public transport where convenient, to help reduce the carbon footprint of our business.

Life At We Fight Any Claim Community Disabled Access

Disabled access

The WFAC office is wheelchair accessible and based at ground floor level. We have disabled toilet facilities and designated disabled parking spaces within our car park.

We're always looking for outstanding individuals to join the WFAC team, will you be the next?

View all vacancies